Shipment
All orders are produced and shipped within 48 hours. Shipping times depend on the destination:
Within the EU & Switzerland: 2-4 working days, To Great Britain: 2-4 working days, Rest of Europe: 3-7 working days, USA: 2-4 working days
Do you need the goods particularly quickly and urgently?
Then please send us a message with the exact date and we will check if it is possible.
Shipping within the European Union, Great Britain and the USA is free.
Shipping costs to other countries depend on the package size and weight. The exact shipping costs are shown in the checkout area.
We offer you a wide selection of different, well-known payment methods.
- Credit cards: VISA, Mastercard, Amex
- PayPal
- Apple Pay & Google Pay
- Klarna invoice
- ideal
Order
Don't panic! We always send posters that have been ordered with the matching frame together in the same package.
However, we do not put the posters into the frame beforehand. The poster is placed between two mostly grey cardboard layers that are intended to protect the poster from dirt or damage.
You will receive an automatic email notification as soon as the package is shipped.
In this you will find information about which shipping service provider will send your package, as well as a tracking number. You can use this to track the status of the package at any time. Please also check your SPAM folder if you cannot find the email in your inbox.
If the status of your package does not change after a few days or you have not received your package after 10 days, please contact us at support@momentsoffame.com unter Specifying your order number.
We will take care of it immediately and make sure that you receive your goods - PROMISED! :)
Did you order too quickly? Did you have crooked fingers and mistype the address? Maybe you even forgot to enter the house number?
No panic! :)
If you have any problems regarding your delivery address, our support team is available to assist you every day!
So that we can correct the delivery address in time before the package is sent, please send us an email within 24 hours to support@momentsoffame.com schrYou can of course also use our contact form to use!
Of course you can cancel your order.
To do so, write to us using the cancellation form, that you wish to withdraw from the purchase.
Please note that we can only process a cancellation within 24 hours as we can still prevent the production of the order. This is the only way we can refund the purchase amount immediately.
After 24 hours, your order may already be on its way to you.
In such a case, it is necessary to wait for the arrival of the package and then send it back to our return address.
Please note that the shipping costs incurred in the event of a return must be borne by the buyer.
No worries! :)
For orders that consist of multiple items, it is possible that we have split them into several parcel shipments.
We do this especially if there is a risk that packing too many posters in one package could damage them.
You only ordered 1 poster with frame, but only find the frame in the package?
You don't need to worry about this either. Check the package again, because the poster is always sent together with the matching frame and is placed between two, usually gray, protective layers of cardboard.
Order work
This can take between 4-8 weeks depending on the length of the queue.
We can create the right poster for all professional football matches.
Complaint
Of course, we will also help you immediately in such cases.
So that we can help you directly, send us an email to support@momentsoffame.com mit the following information:
- Photos of the damaged goods
- photos of the packaging
- stating your order number
We guarantee fast and uncomplicated processing!
You have not received the goods even though the shipment is shown as delivered?
Send us an email to support@momentsoffame.com untePlease provide your order number and we will take care of it immediately.
We usually receive evidence of the whereabouts of the package and can resolve the cases.